Lost and Found Service

In case of losing a personal item, you can contact the Lost and Found department of the Customer Service Center through one of the following methods. The service will search for the item and, if found, will inform you about its collection:

Lost and Found Service Call Center: +30 231 231 2222

You may call Monday to Friday from 08:00 to 22:00 to report the loss to the representative of the Lost and Found Service Call Center.

Learn about the processing of personal data in the context of call center, here.

Online submission of "Lost Item" form

Click Here

Mailing of "Lost Item" Form to the Customer Service Center

Mailing Address: THEMA SA, Thessaloniki Metro, Pylaia Depot, Poseidonos 40-60, ZIP 555 35

Receipt of Lost Item

Lost items can be collected by appointment at the Pylea Depot (Erythrou Stavrou 20-24, Thessaloniki Metro).