Frequent Asked Questions (FAQ)

The base Line of the Thessaloniki Metro has returned to normal commercial operation, according to its regular timetable, Monday through Sunday, from 05:15 to 23:00.

The train schedules are adjusted according to passenger demand:

Monday – Saturday

• 05:15 – 07:30  every 5 minutes
• 07:30 – 21:30  every 3,5 minutes
• 21:30 – 23:00  every 4,5 minutes

Sunday

• 05:15 – 12:30  every 5 minutes
• 12:30 – 21:30  every 4 minutes
• 21:30 – 23:00  every 4,5 minutes

1. You can call the Customer Service Center at +30 231 231 1111, daily from 07:00 to 23:00.
2. You can also submit your request through the available online contact form at the following link: Contact Form
3. Finally, you can mail your written request to the Customer Service Center at the following address:
   Mailing Address: THEMA S.A., Thessaloniki Metro, Pylaia Depot, Poseidonos 40-60, ZIP 555 35.

1. You can call the Lost & Found Call Center at +30 231 231 2222 Monday to Friday from 08:00 to 22:00 to report the loss to the representative of the Lost and Found Service Call Center.
2. You can also submit the Lost Item form online at the following link: Lost and Found Form
3. Finally, you can mail a written loss declaration to the Customer Service Center at the following address:
   Mailing Address: THEMA S.A., Thessaloniki Metro, Pylaia Depot, Poseidonos 40-60, ZIP 555 35.

The transportation of pets is allowed under certain conditions. For more information, please click here.

Yes, there is a connection with the Urban Transport system. For more information about schedules, service points, and bus lines, you can visit the official website of the Thessaloniki Urban Transport Organization (OASTH) at the following link: OASTH – Official Website.