Passenger Regulations

Children up to 6 years old must be accompanied by a person responsible for ensuring their safe movement. In all cases, the accompanying person must:

1. Consider that in the first and last car of each train, there are designated areas for prams/strollers marked for fastening and safely transporting them (more information in section “Designated Areas in Train Cars”).
2. Place the pram/stroller in a way that does not obstruct the passage and movement of other passengers within the train.
3. Ensure that the stroller has a brake, and that the child is secured with a safety belt.
4. Keep the pram/stroller close at all times, hold it, and take care to prevent injury or disturbance to other passengers.

For safety reasons, the transportation of infant/child strollers is only permitted via elevators, and the use of escalators is prohibited.

Thank you for your cooperation and have a pleasant journey!

According to the legislation, small companion animals may be transported on the Metro at the passenger’s responsibility and at the discretion of THEMA personnel, who reserves the right to refuse travel at any time if the train is full and depending on passenger safety (except for assistance dogs). The above is allowed under the following conditions:

1. They are placed in a secure closed-type transport cage with maximum dimensions of 70cm x 40cm x 50cm.
2. They are accompanied by their owner or keeper.
3. The owner or holder of the animal is nearby and ensures that the animal does not cause injury or disturbance to other passengers.
4. The transport cage is placed in free areas of the trains, away from the aisles and passenger entry-exit points, to ensure the safe movement of other passengers.

Assistance Dogs:

Special provisions for the transport of assistance dogs, namely trained guide dogs for the blind, dogs assisting individuals with disabilities and dogs that are in the process of being trained as assistance dogs, are as follows:

1. They are transported on a leash without a transport cage and muzzle, regardless of their size.
2. The user or trainer of the assistance dog must carry and present, upon request by Ticket Inspectors or specially authorized personnel for this purpose, the necessary documents that prove the animal’s training adequacy (whether it is trained or undergoing training) and its health, as well as the relevant certification of the user or trainer and proof of the animal’s use (whether the person is a user or trainer).
3. If the user or trainer is a citizen of the EU or a citizen of a third country and is in Greece for a short period of time, then the necessary certificates, as issued by an official body or service of the country of origin, must be translated into English. In case of long-term stay of a trainer or instructor (e.g. for work purposes or permanent residence), the above certificates must be translated into Greek by the Greek authorities abroad (Embassies etc.) in accordance with the relevant legislation in force.
4. The user or trainer of the assistance dog is responsible for maintaining train cleanliness and the unobstructed passage and movement of other passengers within the train.
5. In the event of damage caused by the dog, the general provisions of the Civil Code regarding the liability of animal owners for damage caused by it to a third party (Article 924 CC) apply.

We are here to ensure that all our passengers, including our four-legged friends, have a comfortable and safe journey!

1. The transport of bicycles is permitted at the passenger’s responsibility and at the discretion of THEMA personnel, who reserves the right to refuse travel at any time if the train is full and depending on passenger safety.
2. Up to 2 conventional bicycles per train are allowed, and entry is through the last door.
3. Owners of transported bicycles move on foot within the stations.
4. Only elevators are allowed for use, while the use of escalators is prohibited.
5.  Owners of transported bicycles must stay close to their bicycles and ensure that they do not cause injury or inconvenience to other passengers.
6. Owners of transported bicycles place them in free areas of the trains, away from aisles and entry/exit points for passengers, so as not to compromise the safe movement of other passengers.
7. In the last car of each train, there is a designated space for transporting vehicles that prioritizes users of wheelchairs, passengers with pram/stroller, and users of bicycles (more information in section “Designated Areas in Train Cars”).
8. Owners of transported bicycles give priority to persons with disabilities, persons with reduced mobility, elderly persons, and generally persons who require special attention, and do not obstruct their access to the stations and trains.
9. The transport of electric bicycles and electric scooters (e-scooters) is  not allowed.

Conventional Bicycles are NOT allowed:

1. On days and hours when sports and other events take place near the Metro stations.
2. In cases of high passenger traffic and when trains are at full capacity.
3. In cases where THEMA personnel determine that the conditions within the train do not allow for the boarding of a passenger with a conventional bicycle.

Thank you for helping to ensure a pleasant and safe journey for all!

• The transport of luggage and other items is permitted at the passenger’s own responsibility and at the discretion of THEMA personnel, who reserves the right to refuse travel at any time if the train is full and depending on passenger safety.
• The transport of luggage and other items is only permitted under the following conditions:
  • The luggage dimensions must not exceed 100 cm x 60 cm x 25 cm.
  • The luggage weight must not exceed 25 kg.
  • The height of other items being transported must not exceed 1.70 meters.
• Small luggage (handbags, backpacks, etc.) must be carried by hand, not on the shoulders, and must not be placed on seats.
• Owners of luggage and other objects must place their luggage in free areas of the trains, away from aisles and passenger entry/exit points, to ensure safe movement for other passengers.
• Luggage owners must remain near their luggage at all times and take care not to cause injury or disturbance to other passengers.
• If train conditions do not allow for the safe transport of luggage or other items, THEMA personnel may refuse boarding to a passenger with luggage or other items.
• THEMA is not responsible for any theft or loss of passengers’ personal belongings during transport.

Thank you for your understanding, and we wish you a pleasant journey!

In the first and last carriage of the train, there are designated areas with available room for securing and safely transporting vehicles. The designated area in the first carriage prioritizes wheelchair users and passenger with pram/stroller.
The designated area in the last carriage prioritizes wheelchair users, passenger with pram/stroller and users of conventional bicycles.

Thank you for helping create a pleasant and safe environment for everyone! Have a great journey!